Return Policy
Return Policy
Last updated: July 5, 2026
We want you to love your Nimbus Spine purchase. If you're not completely satisfied, we offer a 30-day return window from the date of delivery.
Eligibility
- Items must be returned within 30 days of delivery
- Items must be unused, unwashed, and in original packaging
- Items showing signs of use or damage may not qualify for a full refund
How to Start a Return
- Email us at support@nimbuspine.store with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
Return Shipping Cost
Customers are responsible for return shipping costs. We recommend using a trackable service. Nimbus Spine is not responsible for items lost during return transit.
Refund Processing
Once your return is received and inspected, we will email you the result. If approved, your refund will be issued to your original payment method within 5–7 business days.
Damaged or Defective Items
If you received a damaged or defective item, contact us within 7 days at support@nimbuspine.store with photos. We will send a replacement or issue a full refund at no cost to you.
Contact
Email us anytime at support@nimbuspine.store